Shipping Policy

I AM loveisamonster uses Australia Post to deliver our beautiful creations to your doorstep, within Australia, New Zealand, Asia, Europe and the rest of the world. 

All orders will be processed within 24 hours (MON-FRI) of receiving your order. Orders placed on the weekend will be processed on Monday morning. Please email us at [email protected] if your order is urgent.

COLLECTION AT THE VILLAGE MARKETS

Local orders on the Gold Coast and surrounding areas can choose to collect their orders from I AM loveisamonster pop up store at Pacific Fair located on the ground floor outside Lorna Jane. Orders will be available for collection within 24 hours excluding weekends. Please bring your order confirmation when collecting. This is a free service. 

POSTAGE COSTS 

All associated shipping costs and charges to your order can be seen in real time as you check out. We have partnered with Addition, a 3rd party app to integrate seamless postage with Australia Post to our customers via our website.

If you want to know rough costs and time frames please visit the Australia Post website for more information.

I AM loveisamonster offers free shipping on domestic orders within Australia above $150. This will automatically be applied at check-out. If you bulk order to take advantage of the free shipping, please note return costs are solely the responsibility of the purchaser. 

CUSTOM DUTIES AND IMPORT TAXES

Shipping internationally will mean that you may be liable to pay customs and import taxes that are specific to your country. Please note that all international customers are responsible for paying custom/import charges, where applicable, in their country.

Please consult your local custom office for further information.

All duty and import charges on orders being shipped internationally (outside of Australia) must be paid by the recipient. I AM loveisamonster will not pay for any of these charges. Please ensure all your details are correct on your orders, including phone numbers with country codes. This helps to minimise delivery issues in your country, as well as reduce any unplanned returns.

Where items may be returned to us because of non delivery, we will refund the order, less the shipping cost (and any other cost associated to the return).

We recommend for a seamless delivery to ensure all your details are correct including a contact phone number. If you are not going to be home, have a tricky delivery location, please add notes into your delivery section that can help us and your delivery person. 

DISCLAIMER

I AM loveisamonster is not responsible for loss or damage of your parcel once it has been dispatched from our warehouse. 

**Due to Covid-19, there may be unexpected delays both domestically and internationally which are beyond our control. Thank you for your patience.

Orders are shipped from the Gold Coast, Australia ~ postcode 4218 and will be delivered by Australia Post.